If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse or hospital staff member.  If hospital staff has not resolved the problem, you may contact the New York State Department of Health by mail or phone.

You may call the toll-free number at 1-800-804-5447, or you may file a complaint in writing to:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, New York 12180

Questions or comments can be e-mailed to:  hospitalinfo@state.ny.us

The Joint Commission
How can you register a complaint about a health care organization?

You can register a complaint about any health care organization by writing to:

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

You may also print a Quality Incident Report to mail to the above address or fax it to 630-792-5636.  Please call 1-800-994-6610 for more information.